Returns & Exchanges
What is the return process?
Returns are accepted within 30 business days of the recorded delivery date. To initiate a return, please log in to your account and submit a return request prior to shipping any items back. Returns sent without prior authorization will not be accepted.
All items must be returned unopened, unused, and in their original packaging.
Customers are responsible for all return shipping costs. Shipping fees are non-refundable. For orders that originally qualified for free shipping, the cost of shipping will be deducted from the total refund.
I'd like to exchange a product.
We are not accepting exchanges at this time. Instead, please return your item(s) and place a new order.
When can I expect my money to be refunded?
Please allow 5–7 business days for your return to be reviewed and approved. Once approved, the refund will be issued to your original method of payment.
You will receive an email confirmation once your return has been completed. Funds may take an additional 3-5 business days to appear, depending on your financial institution.
Processing times may be extended during peak periods, including holidays.