Refund policy

Returns are accepted within 30 business days of the recorded delivery date. To initiate a return, please log in to your account and submit a return request prior to shipping any items back. Returns sent without prior authorization will not be accepted.

All items must be returned unopened, unused, and in their original packaging.

Customers are responsible for all return shipping costs. Shipping fees are non-refundable. For orders that originally qualified for free shipping, the cost of shipping will be deducted from the total refund.

Unfortunately, we cannot accept returns on sale items, custom items or gift cards.

For questions and inquiries about a return or exchange, please reach out to hello@thelineshop.ca.