Free Shipping Offer
All orders over $60 CAD will receive free shipping within North America and all international orders over $200 CAD. Note that some Ready to Wear pieces do not qualify for the free shipping offer and will ship separate from other items in your order.
Processing + Shipping Times
Delivery times are estimated at checkout and do not include processing times. Our current processing time is 3-5 business days and may be extended further during the holidays. Business days are Monday-Friday not including Canadian public holidays.
The customer is responsible for any customs/tax charges for orders outside of Canada. We recommend the customer check with their preferred shipping carrier (Canada Post, USPS, DHL, or UPS) to confirm these charges before placing an order.
The Line is not responsible for any late delivery or lost packages.
Returns
If there is an issue with your order, please log into your account to initiate a return. All approved returns sent back within 7 days of receipt. All returned item(s) must be unused, and in their original packaging including any free gifts that were given. Items that are opened or damaged may be denied. Shipping costs will not be refunded. If approved for a refund, any orders that received free shipping will receive a refund less the flat rate shipping fees. The customer is responsible for all return shipping fees and any customs or taxes charged.
Unfortunately, we cannot accept returns on sale items, custom items or gift cards.
Paper Quality
We are committed to providing quality products. Please note that our items are handmade and therefore there may be slight variations between the cut and finish of each item. These variations are natural characteristics of a handmade item and will not interfere with the use of the product.
Cancellations
Orders can be cancelled within 1 hour of placing the order. If approved, cancellations can be refunded via store credit or the original payment method.
Questions?
Please reach out to our customer service at hello@thelineshop.ca