Terms and Conditions

Free Shipping Offer

All orders over $65 CAD will receive free shipping within North America and all international orders over $200 CAD. Note that all Ready to Wear pieces do not qualify for the free shipping offer and will ship separate from other items in your order. 

Flat Rate Shipping

Flat rate shipping is available within USA and Canada for $20 CAD.

Shipping

Delivery times are estimated at checkout and do not include processing times. Due to high order volumes, our current processing times are 5-7 business days and may be extended during the holidays. Business days are Monday-Friday not including Canadian public holidays.

The customer is responsible for any customs/tax charges for orders outside of Canada. We recommend the customer check with their preferred shipping carrier (Canada Post, USPS, DHL, or UPS) to confirm these charges before placing an order.

The Line is not responsible for any late delivery or lost packages.

Returns

If there is an issue with your order, please contact us at your earliest convenience with your order number so we can quickly assist you. All approved returns sent back within 7 days will receive store credit. All returned item(s) must be unopened, unused, and in their original packaging including any free gifts that were given. Items that are opened, damaged or do not have a receipt may be denied. Shipping costs will not be refunded. If approved for a refund, any shop orders that received free shipping will receive a refund less the shipping fees. The customer is responsible for all return shipping fees and any customs or taxes charged.

Unfortunately, we cannot accept returns on sale items, custom items or gift cards.

Paper Quality

We are committed to providing quality products. Please note that our items are handmade and therefore there may be slight variations between the cut and finish of each item. These variations are natural characteristics of a handmade item and will not interfere with the use of the product. 

Cancellations

Orders can be cancelled within 1 hour of placing the order. If approved, cancellations can be refunded via store credit or the original payment method.

Questions?
Please reach out to our customer service at hello@thelineshop.ca