How can we help you?

Have a question? Feel free to check out our FAQs.

Will you have a Black Friday Sale?

The Line's biggest sale of the year starts Tuesday, November 26th and ends at midnight on Monday, December 2nd. Please note that the Gentle Productivity Planner is excluded from this promotion. Price adjustments on previously purchased items.
Will my order be affected by the Canada Post strike?

All Canadian orders will be shipped through other carriers while the Canada Post strike is ongoing.
Do you offer free shipping?

All orders over $60 CAD will receive free shipping within North America and all international orders over $200 CAD. Note that some Ready to Wear pieces do not qualify for the free shipping offer and will ship separate from other items in your order. 
When will my order arrive?

Delivery times are estimated at checkout and do not include processing times. Our current processing time has been extended to 7-10 business days and may be extended further during the holidays. Business days are Monday-Friday not including Canadian public holidays.
How can I make a return?

If there is an issue with your order, please log into your account to initiate a return. All approved returns sent back within 7 days of receipt. All returned item(s) must be unused, and in their original packaging including any free gifts that were given. Items that are opened or damaged may be denied. Shipping costs will not be refunded. If approved for a refund, any orders that received free shipping will receive a refund less the flat rate shipping fees. The customer is responsible for all return shipping fees and any customs or taxes charged.
How can I track my order?

Have an account?

Login and head over to your The Line account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

You can still create an account now using the same email address used to place the order and it will then appear under "My Orders".
Can I cancel my order?

Our team works hard to get your order dispatched as quickly as possible, and so we’re unable to guarantee any cancellation requests or changes to your order. Please reach out to our Customer Experience Team and we will do our best to support you.

For monogrammed items, once the order is placed, we are not able to cancel or update the order.